Return Policy

Return Policy

At woodenmodelboat, you have a 24-hour window from the time of purchase to cancel or adjust your order details on <<woodenmodelboat.net>>. To ensure timely production and delivery, orders are processed after this 24-hour period. To modify your order details, please contact us via email at woodenmodel or through WhatsApp/Viber/Phone: (+84) 38 627 0225. Our support team will assist you promptly.

Refund Eligibility

To qualify for a refund, the following conditions must be met:

• The product is defective.
• The product does not match its description.
• The product is returned in its original packaging.
• Order cancellation occurs within 24 hours of purchase.

All returns are subject to inspection to ensure compliance with these criteria. Failure to meet these conditions may result in the denial of a refund.

Proof of Purchase

To process your refund, we require a receipt, purchase order, or other proof of purchase. Please note that refunds will not be issued without valid proof of purchase. Instead, a store credit will be provided.

You may submit images for verification via email or WhatsApp.

Orders and Cancellations Beyond 24 Hours

For orders cancelled or modified after 24 hours (1 day), or if you wish to change your order post-purchase, please note the following:

• Refunds are processed within 24 hours for cancellations made within the initial 24-hour period.
• Refund processing time varies by territory but typically takes 2-3 days.
• If you cancel your order after it has been shipped, you must return the item to us at your expense. Once we receive the item within 30 days, your refund will be processed.