Shipping Policy
Shipping Policy
We utilize 2 primary carriers: FedEx and UPS, to ensure efficient and reliable transportation of goods, meeting the needs of our customers.
Wooden Model Boat Shipping Policy
The shipping process for Wooden Model Boat unfolds as follows once you place an order:
- Order Placement (Order Confirmation within 24 hours) Upon placing your order, we receive your order details through our website and proceed with packaging and handling of the merchandise.
- Handover to Carrier (Processing Time 24 hours) Once the merchandise is packaged and weighed, we arrange for transportation to the designated carrier, such as: FedEx or UPS. Subsequently, we provide you with a Tracking Number via email.
SHIPPING TIME:
- US: 4 – 8 days
- Canada: 7-12 days
- European countries: 7 – 12 days
- Asian countries: 7 – 14 days
Our Pledge on Shipping Procedures:
We’ll assess the most suitable shipping method based on provided details and ensure timely delivery to specified destinations.
- PROCESSING TIMELINE: Swift order confirmation
- PRODUCT PACKAGING: Thorough and secure packaging
- SHIPPING ASSURANCE: Safe delivery of products to customers
In the event of receiving damaged items, kindly proceed as follows:
Provide feedback via email to woodenmodelboat or via WhatsApp/Viber at (+84) 38 627 0225. Capture images of the faulty items and forward them to us through email, WhatsApp, or Viber. We’ll address your order in accordance with our Return Policy